Consulting on telemedicine & health platforms

Telemedicine & health platforms

Digitally connected, legally secure

We advise providers and users on data protection, liability and IT security for medically effective and legally compliant platforms.

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What is telemedicine?

Telemedicine is the use of digital technologies to deliver medical services over geographical distances. Video consultations, health platforms and mobile applications are used to enable doctors and patients to communicate in real time, regardless of location. The aim of telemedicine is to make medical care more efficient and accessible to patients, for example by enabling remote diagnosis and treatment. Telemedicine offers a valuable complement to the traditional healthcare system, especially in structurally weak regions.

What are health platforms?

Healthcare platforms are digital ecosystems that connect patients, healthcare professionals and healthcare providers to facilitate the exchange of medical information. They provide access to a wide range of services, from appointment booking and electronic health records to online reporting and therapy support. Healthcare platforms support seamless collaboration in the healthcare system and improve efficiency by centralising relevant data and making it available at any time.

What are the challenges for providers and users of telehealth and e-health platforms?

The use of telemedicine and healthcare platforms poses specific legal and organisational challenges for providers and users that require careful planning and implementation.

Contract management:
As a user or provider of telemedicine services or healthcare platforms, you need precise contractual arrangements with external service providers or customers to ensure compliance and protection.
Privacy and IT security:
Telehealth services and platforms are subject to particularly high data protection and information security requirements.
Social confidentiality:
An important factor in telemedicine services is the ongoing maintenance of social confidentiality.
Video consultations:
Video consultations are subject to specific data protection and IT security requirements. Third-party providers must provide data protection and IT security certificates from accredited bodies and meet technical requirements such as end-to-end encryption.
Cloud:
If the telemedicine service or health platform uses cloud services, it must be ensured that the provider meets all requirements - including C5 certification.
Platform regulation:
Healthcare platforms are subject to the Digital Services Act (DSA), which imposes strict transparency requirements and prohibits targeted advertising based on sensitive data, such as health data.
Consent management:
Secure and documented consent collection is essential to ensure regulatory compliance and patient rights in digital health services.

How we help you use telemedicine solutions

Legally compliant implementation: We support you in all aspects of legally compliant implementation of telehealth services - both as a user of these services and as a provider and developer.
Provider verification: We check which cloud service providers meet the necessary requirements.
Comprehensive data protection and information security advice: We help you comply with GDPR and other data protection regulations, as well as IT security to ensure the protection of sensitive health data.
Data protection audits and DPIA: We conduct data protection audits and conformity assessments for you, including data protection impact assessments, and prepare legally compliant data protection declarations.
Data protection concepts: We create the necessary access, authorisation and deletion policies, as well as anonymisation and pseudonymisation policies.
Contract drafting and review: We draft and review contracts with service providers or clients for telemedicine services.
Extrajudicial and judicial representation: We represent you in the out-of-court enforcement and defence of claims, as well as in administrative and court proceedings.
Compliance training: We provide tailored training for your team to ensure that all employees are aware of the legal requirements in the eHealth sector.

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Intro

Our motto: secure, radical, digital.

SRD is the boutique law firm for digital projects, supporting you from kick-off to go-live. We combine technical innovation with compliance. We create radically clear legal scope for this.